Lenovo has begun canceling a number of preorders for its much-anticipated Legion Go 2 handheld gaming PC, citing unexpectedly high demand and stock shortages. The cancellations affect customers who ordered directly through Lenovo.com, while retailer orders appear less impacted and are still expected to ship on schedule.
Preorder Problems, Delays, And Vanishing Shipping Windows
Shortly after preorders opened, customers were given a ship date of September 16. That start date was later delayed to October 24, with little communication from Lenovo to explain the adjustments. Many who had preordered were also surprised to find that their payment holds had been released, and the preorder page on Lenovo’s site was taken offline without notice.
Why The Cancellations
According to posts on Lenovo’s Legion Go subreddit, the company states that it “substantially exceeded our projections,” which led to unforeseen delays and a shortage of inventory to fulfill all orders placed through their official website. Lenovo’s statement acknowledged that it does not want to hold payments for products it cannot ship in a reasonable timeframe.
Meanwhile, Lenovo says supply to third-party retailers is being increased, and retail inventory should improve in the coming weeks. But customers whose orders are being canceled are being informed that ordering via Lenovo.com will be closed until inventory is replenished.
Customer Frustration Mounts
The move has provoked frustration among buyers. Many in discussion threads, particularly on Reddit, report that the shift in shipping date came without warning, followed by silence from customer service. Some have elected to cancel their own orders after receiving cancellation notices or seeing the lack of clarity from the company.
What The Legion Go 2 Promises And The Stakes
The Legion Go 2, which has a premium starting price (about $1,099 for the base model, going as high as $1,479 for top-spec versions), has been hyped for its high-end gaming handheld features: an 8.8-inch OLED screen, removable controllers, a trackpad, and strong internals. Given that price and promise, many customers feel let down by the preorder mishandling and are concerned about future support.
Looking Ahead
Lenovo has apologized for the situation, describing it as a valuable learning experience about preorder logistics. The company says it will work to improve transparency and fulfillment, with more units expected to be available via retail in the near future. Still, the incident raises questions about how device makers project demand and manage preorder expectations, especially for high-cost, niche hardware in a competitive market where reliability is everything.
With such a high price, I really didn’t think there would be that many preorders. Beyond crazy!
Glad this form factor is becoming more popular. Would love to give the Go 2 a spin.
This will be cool to see something handheld in production besides steam decks
That’s the kind of business a manufacturer wants to see!